Refund policy
14-day right of withdrawal
You can cancel your purchase within 14 days after you (or someone you named) received the order, without giving a reason. For an order delivered in several parts, the 14 days start when you received the last part.
How to cancel
Send us a clear statement by email to friends@abel.cy, with your name and order number. You can use the model withdrawal form below, but you don’t have to. Then send the items back within 14 days of telling us, with the return label we send you or with a carrier of your choice.
Return shipping
Returning costs a fixed amount, deducted from your refund:
- Netherlands: €4.95
- Rest of the EU: €8.95
- Outside the EU: €18.50
After you tell us you want to cancel, we email you a return label. You may also send the items back yourself, at your own cost; then nothing is deducted.
Please order with care. Every return is an extra journey for the parcel, and for us.
Condition
You may try a piece on as you would in a shop. If an item comes back washed, worn or damaged beyond that, we may deduct the loss in value from your refund.
Refund
We refund the full amount, including the original standard shipping cost, minus the return cost above if you used our label, within 14 days after receiving your cancellation, using the same payment method you used. We may wait with the refund until the items are back with us or you have shown proof of sending them, whichever comes first. If you chose a more expensive delivery than our standard shipping, we only refund the standard shipping cost.
Exchanges
For a different size, return the item and place a new order.
Faulty or wrong item
If something arrives damaged, faulty or is not what you ordered, email friends@abel.cy with your order number and a photo. We repair, replace or refund it at no cost to you, including return shipping. Your statutory rights remain unaffected.
Model withdrawal form
(Only fill in and return this form if you want to cancel the contract.)
To: abēl studios, Keurenplein 41, Box G7066, 1069 CD Amsterdam, the Netherlands, friends@abel.cy
I hereby give notice that I withdraw from my contract of sale of the following goods:
Ordered on / received on:
Order number:
Name:
Address:
Signature (only if this form is sent on paper):
Date: